Data Protection

Jitaa's Privacy Policy

Your personal information is our most valued asset. This Privacy Policy clearly outlines what data Jitaa collects, why we collect it, how it is used, and the steps we take to keep it safe.

Last Updated: January 2026

We use your data How We Protect It

The key pillars of Jitaa's Privacy Policy at a glance

SSL Encryption

All pages and transactions on Jitaa are secured with 256-bit SSL encryption, keeping your data safe from interception or theft.

Secure Data Storage

Your personal information is stored on encrypted servers. Only authorised staff can access specific data, and only when there is a valid reason to do so.

Never Sold to Third Parties

Jitaa never sells your personal information to advertisers or third parties. Your data is used solely to improve our services.

Payment Privacy

Your full payment card or mobile number is never stored under any circumstances. Only the last few digits are retained for transaction verification purposes.

Your Control

You can view, correct, or delete your information at any time — either through your account settings or by contacting support.

Regular security audits

Jitaa regularly commissions independent third-party security experts to audit its systems. Any vulnerabilities identified are addressed promptly.

This privacy policy applies to the Jitaa website (jitaa.ws), mobile app, and all associated services. By using any Jitaa service, you are considered to have accepted this privacy policy.

1 What Information We Collect

Jitaa collects certain personal information to provide services, verify accounts, and ensure security. We only collect what is strictly necessary.

Data Type Description Mandatory
Identity Information Full name, date of birth, nationality Yes
Contact Information Email address, phone number Yes
Identity Verification NID / Passport, proof of address Yes for KYC
Financial Information Payment methods, transaction history Yes
Device information IP address, browser, OS Automatic
Usage data Betting history, login times, page visits Automatic

We never store your full payment card number or mobile banking PIN. Sensitive financial data is processed as encrypted tokens.

2 How We Collect Information

Jitaa collects information through various methods. Each approach is transparent and aimed at improving your experience.

  • Directly from you: You provide information directly through registration forms, KYC document uploads, payment forms, and support chat.
  • Automatically: Device and usage information is collected automatically while you browse the site via cookies, log files, and tracking technologies.
  • From third parties: Confirmation data received from payment processors and identity verification services is used solely for fraud prevention.
  • From public sources: Where necessary, publicly available information may be checked to help prevent fraud or money laundering.

3 Use of Information

Jitaa uses collected data only for specific, defined purposes. It is never used for anything else without your consent.

  • To create, manage, and verify your account.
  • To process deposits, withdrawals, and other financial transactions.
  • To conduct KYC and AML (Anti-Money Laundering) checks in compliance with applicable laws.
  • To provide customer service and support.
  • To send bonuses, promotions, and personalised offers — only with your consent.
  • To prevent fraud, deception, and cyberattacks.
  • To promote responsible gaming and identify signs of addictive behavior.
  • To analyse and improve the quality of our services.

You can unsubscribe from marketing emails or SMS at any time through your settings. This will not affect your core account services in any way.

4 Data Sharing Policy

Jitaa never sells your personal information to third parties. However, limited data may be shared with trusted partners in certain specific circumstances.

When Your Information May Be Shared

  • Payment Processors: Approved payment providers such as bKash, Nagad, Rocket, and banks receive only the minimum data required to complete transactions.
  • Identity Verification Service: Licensed verification providers check identity documents as part of the KYC process.
  • Regulatory authority: Required information is disclosed in response to valid requests from licensing authorities or legal bodies.
  • Technology Partners: Hosting and cloud service providers operate under strict confidentiality agreements.

All third parties are bound by contractual obligations to uphold Jitaa's privacy standards. They may only use the information they receive for its specified purpose.

5 Cookie Policy

Jitaa uses cookies on its website. Cookies are small text files stored in your browser that help improve your experience on the site.

Cookie Type Purpose Duration
Essential Cookies Login sessions, security tokens Deleted at end of session
Performance Cookies Page load speed, error tracking 30 days
Functionality Cookies Language preference, theme settings 1 year
Analytics Cookies User Behavior Analytics 90 days

You can disable cookies at any time through your browser settings. Note that disabling certain essential cookies may affect the functionality of some site features.

6 Data Retention Period

Jitaa does not retain your data longer than necessary. Retention periods are determined based on legal obligations and legitimate business needs.

  • Data associated with active accounts is retained for as long as the account remains active.
  • Even after account closure, transaction data is retained for up to 5 years for AML and legal compliance purposes.
  • KYC documents may be retained for up to 5 years after account closure.
  • Data for self-excluded users is deleted after the designated period.
  • Marketing data is deleted promptly upon unsubscription.

7 Your Rights

Under Jitaa's Privacy Policy, you have certain important rights. To exercise any of these rights, please reach out to our support team.

Your Data Rights

Your rights regarding your data at Jitaa

Right of Access

You have the right to know and view what information Jitaa holds about you.

Right to Rectification

You can request corrections to inaccurate or outdated information at any time.

Right to Erasure

Where there is no legal obligation to retain it, you may request deletion of your account and associated data.

Right to Restrict Processing

You have the right to object to the processing of your data under certain circumstances.

Right to Data Portability

You may request an export of your data in a standard portable format.

Right to Opt Out of Marketing

You have the right to opt out of marketing communications at any time.

8 Minor Protection

The protection of minors is the highest priority in Jitaa's privacy policy. Our services are strictly intended for users aged 18 and above.

  • Age is verified at registration and reconfirmed during the KYC process.
  • We never knowingly collect information from anyone under the age of 18.
  • Any account identified as belonging to a minor is immediately suspended and all associated data is deleted.
  • Parents can report concerns about their child's account directly to the support team.

If you suspect a minor has created an account on Jitaa, please contact us immediately at support@jitaa.ws. We will take prompt action.

9 Security Measures

Jitaa uses industry-leading security technology to protect your data. That said, no one can guarantee absolute security on the internet, which is why we remain continuously vigilant.

  • 256-bit SSL/TLS encryption — all data transmissions are fully secured.
  • Two-Factor Authentication (2FA) — an added layer of account security.
  • Firewall & Intrusion Detection System — to prevent unauthorized access.
  • Regular security audits and penetration testing to identify vulnerabilities.
  • 24/7 Security Monitoring — to detect suspicious activity in real time.
  • Data Backup — Regular encrypted backups are stored on secure servers.

Stay Safe Too

Alongside Jitaa's own safeguards, you also play a role in keeping your account secure. Use a strong password, never share it with anyone, and avoid logging in on public Wi-Fi. No Jitaa employee will ever ask for your password or OTP.

In the event of a data breach, Jitaa will notify affected users by email as quickly as possible and provide guidance on the steps they should take.

10 Privacy Policy Updates

Jitaa reserves the right to update this privacy policy as needed. Changes may occur due to legal requirements, the introduction of new services, or security improvements.

  • For significant changes, advance notice will be sent to your registered email address.
  • The date of each update will be noted at the top of the page.
  • Continued use of the site after any changes have been made will be considered acceptance of the updated policy.
  • If you do not agree to the updated policy, you may request that your account be closed.

11 Contact Us

If you have any questions, concerns, or requests regarding your data or this Privacy Policy, please get in touch. We typically respond within 48 hours.

For any privacy-related inquiries, email us at: support@jitaa.ws
In the subject line, write: "Privacy Request — [your username]"

Before processing your request, we will verify your identity to ensure the security of your data.

Play Safe

Your data is safe,
Enjoy with Peace of Mind

Jitaa's strict privacy policy means every bet you place and every transaction you make is completely secure. Join today and experience a platform you can trust.

SSL Secured
256-bit Encryption
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